If your mobile device does not charge, first make sure that:

  • You have downloaded the required app and the app is running

  • Bluetooth is turned on.

  • Your device’s power requirements are compatible with the Charging Spot’s 1A/5V output.

  • There are no other objects on the Charging Spot.

  If your phone does not have built-in wireless charging, check the following:

  • The Ring is connected to your phone and the printed logo and the LED on the Ring are both facing up during use.

  • The Ring is placed in the center of the Charging Spot. To re-position the Ring on the Charging Spot, lift it up and place it back on the spot again.

  • Extremely thick mobile device covers may impede the Ring from reaching the charging area. If your phone has a cover, try removing it.